All of our products are fully guaranteed by the manufacturer for one year to the original purchaser, unless specifically stated otherwise (refer to the complete warranty included with the product for more details). The manufacturer’s warranty covers repair or replacement of defective parts, subject to the conditions set forth. The replacement of defective parts and products include prepaid postage when requested within the 30-Day Guarantee period.
Maxonar offers an exclusive 30-day exchange/refund policy to Satechi.net and Amazon.com customers. If you are not completely satisfied with your purchase, you may exchange it or receive a full refund, subject to a Return Authorization from Maxonar. To be eligible for the 30-Day Guarantee, you must request an exchange or refund within 30 days from the date of purchase by emailing firstname.lastname@example.org.
All refunds, as well as the difference in cost between replacement products, will be issued to the customer via the same method as purchase payment.Items which are being returned after 30 days from the date of purchase are subject to receiving store credit for the original purchase amount. Amazon.com customers who receive store credit may only use the store credit to purchase Maxonar products.